Q.Payment Method?

We accepts most of the E-wallet, Debit / Credit card, Online Transfer

Q. How long doesit takes to get my Live stream acount credited?

Your account will get credited in just few minutes.

Q.How would I know if my order is confirmed at my specified date and time slot?

You may login into the system and view your order Status. If status is Processing, your order is now processing by our admin

Q.Will you disclose buyer's information to the receiver?

We will always protect the privacy of the buyer. All information will not disclose to any parties.

Q. Oops! I forgot my password/login details. What shall I do?

Go to the login page, then hover the cursor over "Forgot your password?" then click away. You will then be brought to the following page where you are able to key in your email for a password reset to be sent to you. Go ahead to input the email that was used to register your account.

Q. Are you legit?

Jack 1 Reload is registered a registered company in Malaysia that you can search our information in SSM websites. Don’t worry, we wouldn’t flee with your money.


If you are still unsure about the answers we have provided on FAQs, feel free to Contact us! We are pleased to assist you